The City of Don Benito and Aquanex continue to implement different initiatives aimed at the continuous improvement of the service and the attention of the users. These measures are part of the ‘People’ axis of the City’s Water Development Sustainable Development Project ‘Don Benito 2020’

The City Council of Don Benito and Aquanex continue promoting different initiatives aimed at the continuous improvement of the service and the attention of the residents of the city. This is a series of measures that promote comfort and immediacy when carrying out water management and are alienated with the 'People' axis of the 'Don Benito 2020' Sustainable Development Project, which jointly promote the company and town hall.

The first one is the Prior Appointment service. Thus, citizens who wish can arrange a specific service hour to carry out their efforts, thus eliminating waiting times and expediting the consultations and procedures associated with their water contract. The previous appointment can be requested through the Aquanex website, by calling the toll-free customer service number 900 600 410, through the email citapreviadonbenito@aquanex.es or at the Aquanex offices themselves, located at number 32 from Avenida del Pilar. This service is aligned with SDG number 11 ‘Sustainable Cities and Communities’.

The Servialertas is another initiative launched, which is linked in an important way to the digitalization of the service and the care of the environment. The Servialertas consist of a completely free system of telematic notices via SMS or email that can replace the traditional paper communication of certain notices and notifications. In this way, the subscribers of the service will receive on their mobile phone or email notices of scheduled cuts in the network that may affect their home, alerts of excess consumption or leaks, among others. The saving of paper and the personalization and immediacy of communication with the client are the main advantages of this service, which is linked to compliance with SDG 13, ‘Climate Action’.

In addition, from ‘Don Benito 2020’, accessibility is boosted in every way, also taking into account access to water for people in vulnerable economic situations and the ease of paying bills. Therefore, Aquanex, faithful to its commitment to SDG 1, 'End of Poverty', makes the '12 drops' program available to the residents of Don Benito, a new payment method that allows establishing a fixed monthly fee in based on a billing history and once a year the regularization is carried out. ’12 drops ’allows for better planning of family expenses on a monthly basis without any fright, as well as the choice of the payday of the month in which the citizen wants to pay their monthly fee. Adherence to the 12 drops is completely free and allows you to return to the normal payment system when the client requires it. Other complementary measures available to users of the service are, among others, the choice of the best day for the remittance or the payment split.