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We at Aquanex want to assure all the residents of the towns where we manage the municipal water service that our water supply and sanitation services are backed with the same guarantees and provide the same quality and safety they always have. The treatment processes and drinking water quality control parameters in place ensure health quality and will in no way be affected by the current situation. The company is in contact with the health authorities handling the situation at all times.
Business as usualAquanex has been working in coordination with the city councils to implement preventive measures to protect the health of each and every one of our employees as well as ensure the standard operation of our supply networks. The creation of interdependent operating teams, reinforced hygiene measures, teleworking and ensuring that the necessary materials for continuous supply are available are just some of the initiatives we have carried out.
No supply cutsDuring this time any cuts to supply due to non-payment have been suspended. Aquanex will never deny water supply to someone who cannot pay for it. We have also temporarily put a hold on vulnerability report expiration dates in order to extend special protection to these groups.
If you find yourself without water, check our website for any construction work or incidents, as there may be a fault in the network in your area.
We are there for our self-employed customers and SMEs hit by the coronavirus crisisAware of how difficult this situation is, as of 14 March we have adjusted estimated consumption and this will remain in effect until the state of alarm is lifted.
If you have trouble paying your bill, contact us via our website and we will analyse the different options available to help you.
Meter reading temporarily haltedWe will not be reading meters while the state of emergency is in effect. Consumption will be estimated based on the reading for the same period of previous the year.
We are still addressing incidentsOur technicians are as ready as ever to handle any incident or fault in our network, whether it is the drinking water supply or the wastewater network. We remain at your disposal 24 hours a day. Currently there are fewer operators taking calls, so we ask for your patience regarding waiting times or that you contact us via other channels.
You can find information regarding network supply cuts and when service will resume on our website. We suggest checking the website before calling the incident hotline.
Paper billing temporarily suspendedWe will not be sending anything by post during the state of emergency. Remember that you can find all your bills in our online office and request them through any of our contact channels.
No interruption to commercial transactionsAlthough our customer service offices are closed, we have reinforced our other online channels. You can contact us through any one of them.
Know that you have our support during this difficult time and that together we will make it through.