Prior appointment
You can decide when you would like us to contact you so we can help with any account-related procedures.
By doing this we can offer you personalised information on your town or municipality.
Customer services
911 774 060 / 900 600 410 / 900 202 038
Use this phone number for enquiries or commercial transactions.
Customer service hours:
Monday to Friday, from 8 am to 9 pm
Phone line for reporting meter readings.
900 816 081
Use this phone number for enquiries
or commercial transactions.
Customer service hours:
From 08.00 am to 9.00 pm
You can decide when you would like us to contact you so we can help with any account-related procedures.
In order to complete the procedure we will ask you for your identity document: DNI, NIE or NIF.
If your inquiry is related to a payment, invoice or contract.
If you are not the account holder, we will need the document authorising you to act on their behalf.
Check the documentation required for new supply connections.
Address
To find out which office is yours,
select your town or municipality here